Another Reason I Love Apple is the fact that the have one of the best trained customer service teams in the world.
So what happened….
I was unlucky to have a battery that I thought was not operating properly in my iphone and in under ten minutes – I was out of the store with a new battery and no grief.
Why I love Apple, is probably the same reason I keep buying their products – They’re well made, and well supported… and from the dozens of ipod, iphones, imac etc – I have only had two small issues which were both fixed in under 20 minutes.
P.S. That first sentence is backed by the American Customer Satisfaction Index – Link.
Also, Erica Ogg (Amazing writer) has a great article on the secret to Apple’s CSR success right here.